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Tax Ombud Expands Services, Targets Digital Asset Disputes
The Office of the Tax Ombud (OTO) has reiterated its commitment to fairness and transparency in Nigeria’s tax system, as it braces for potential disputes involving digital asset taxation.
Speaking at the third-quarter Breakfast Meeting with business editors in Lagos, Chief Executive and Tax Ombud Dr. John Nwabueze highlighted the Office’s milestones and future plans.
“Within three months, the Office received over 20 genuine complaints, most of them involving state revenue services. Of these, eight have been successfully resolved, all within the statutory 14-day resolution period, with provision for an additional seven days where necessary,” he said.
Dr. Nwabueze explained that the Office has expanded its capacity to handle complex tax matters, including digital assets. “We are enhancing accessibility at the grassroots through plans to establish offices across all six geopolitical zones,” he added.
He noted that the Office has launched a digital complaints portal, a case management system, a toll-free call centre, and SMS callback services, making it easier for taxpayers to file complaints and obtain timely resolutions.
Addressing systemic issues, Dr. Nwabueze stressed that multiple taxation remains a major challenge.
“Multiple taxation is an endemic issue that we are determined to address by engaging all relevant stakeholders, including the Joint Revenue Board, state governments, and local government authorities. Through collaboration and policy engagement, we are working towards sustainable solutions,” he said.
He commended President Bola Ahmed Tinubu for establishing an independent tax ombudsman institution, describing it as a key step in strengthening voluntary compliance and building public trust.
Recognising the media as a critical partner, Dr. Nwabueze called for sustained collaboration.
“Public awareness remains our greatest challenge. We urge the media and all stakeholders to help disseminate information about our services so that every Nigerian taxpayer is aware of their rights and knows where to seek redress whenever necessary,” he said.
The Tax Ombud reaffirmed that its core mandate is impartial mediation, ensuring fairness, accountability, and justice for both taxpayers and tax authorities.
