15+ Employees Who Proved Patience and Grace Can Save Any Shift

• A woman comes up to me at the register and asks if we can do an intercom announcement, and I’m like, “Oh, is someone in your group lost?” and she’s like, “No, it’s my son’s birthday and we wanted to know if you could say happy birthday on the intercom.”
  And I’m like, “Oh no, ma’am, the intercom is only for certain announcements,” and the Assistant Manager is like, “Just do it because it’s been a bad day.” And I’m like, “Alright.” In my chipperest voice, I’m like, “Alright, everyone, let’s all say happy birthday to John.” Everyone cheers and claps.
  The family comes up later to ring out, and the kid is almost a teenager. I thought this was going to be some 6-year-old kid.

• I was a customer service manager in a grocery store. We had one particular customer who was always wanting a refund for something. It became a weekly occurrence.
  One week she brought back fresh broccoli. She wanted a refund because she overcooked it and it was mushy. I refused her request because the store is not responsible for her cooking issues. We all had a good laugh when she left the store.

• I work as a florist. A man comes in and says, “I need 35 roses. But there’s a catch: each stem must be exactly 15 inches long. We have a designer vase. If it’s 16 inches, everything will fall apart, if it’s 14 inches, they will sink.” Customer is always right.
  I spent half an hour working with pruners and a ruler. When everything was ready, he meticulously inspected the bouquet and said, “Alright, it’ll do. But the petal on the third rose on the left is bent 2 degrees more than the others. Give me a discount.” Oh sure, definitely.

Today a woman got huffy with me because she didn’t know saber-toothed cats were extinct and expected the museum to have a live one on display.

• A guy comes into our flower shop and shows a photo on his phone, saying, “I want a bouquet like this but made of peonies and my budget is this” (shows $20 bill). I try to explain that it won’t work, but he doesn’t give up: “What if we replace them with carnations? They’re also fluffy if you squint.”
  In the end, he hit me with the question, “Can I just rent a bouquet? We’ll just take some photos of the bride, and then I’ll return it to you.” I turned him down. Too smart for me.

• I work in a jewelry store. A guy comes in, picks out a ring, and asks for an engraving “To my beloved Jenny.” An hour later, he rushes back in a panic, saying, “Cancel Jenny, we’ve had a fight!”
  I start processing the return, but he grabs the ring and says, “Wait! Engrave ’To the very best.’ Great option. If anything, I’ll give it to my mom.”

• I worked as a sales consultant in an office equipment store. A girl comes in, looking for a laptop. After the consultation, I complete the purchase, print the invoice, and say:
  “Please proceed to the checkout.”
  The girl goes out of sight, I hear her voice:
  “There’s no one at the checkout.”
  Alright, apparently the cashier is on break. I take the payment and print the receipt. The customer goes to pick up the merchandise, but there’s no one there either. In the end, I go to the warehouse, bring her the laptop.
  We check everything with her, she thanks me and sees my photo on the “Employee of the Month” board. She smiles and says, “Are you the best employee because you’re the only one?”

• When I worked in museums, a guest got mad at me because they wanted to “walk around the Titanic” and that because we didn’t have the real Titanic, we were “ripping people off.”

• I worked as a waiter long ago. 2 guys came in and ordered drinks and onion rings. I brought everything to them, but literally a minute later, I was called back.
  One of the guests was holding a plate of onion rings, one of which had been bitten into. This is our conversation:
  “Young man, what is this?”
  “These are onion rings. That’s what you ordered, right?”
  “Yes, but why didn’t you say they were made of onions?”
  That’s all from me. Wishing everyone well.

• I worked as a sales assistant in a carpet store. We were used to customers choosing carpet colors to match their interior, like the color of their wallpaper or furniture. But one day a man came in and asked us to match a carpet to the color of his dog!

• A friend of mine as a teenager worked the phone lines at a local zoo. She got a call asking if the animals would be functioning because it was raining. They thought they were robots.

• Bank. A client calls and immediately starts off, “What should I do so that I don’t have to contact you every time I need to recover my username and password?!”
  I reply, “Um… try to remember your information?” The client thanked me and hung up. Brilliant.

When I worked on a cruise ship, some guests would ask for a refund because it was raining on the pool deck and wanted to know why we weren’t controlling the weather on board.

• I worked at a grocery store. A customer came in once, and took some smoked chicken legs. An hour later, he returned and claimed that I had cheated him on the weight. I said, “No way!” But he insisted, demanding his money back.
  He opened the bag, and there were just bones. And he said, “I only eat meat, I’m not going to pay for bones.” I had to explain that chicken legs without bones wouldn’t be chicken legs anymore. He thought for a moment and said, “You should warn people about that.”

• Customer: “Where are your canned cranberries?”
  Me: “Do you mean cranberry sauce?”
  Customer: “No. The canned cranberries.”
  Me: “I’ve never heard of that, do you mean the whole berry cranberry sauce?”
  Customer: “No. Canned cranberries.”
  Me: “I’ve never heard of that being a thing but let’s look on the app.”
  I do a search on the app and notice the only things that come up are cranberry sauce or bagged cranberries.
  “I’m sorry, we only have these items.”
  I show the customer the app, and they point to the cranberry sauce.
  Customer: “Yes. That’s what I mean, show me where that is please.”

My best friend is a waitress. She once had a customer demand she be served a new salad because there was a hole in one piece of lettuce… She also had a customer get really angry because there was beef in her hamburger.

• Today, a customer calls:
  “You canceled my order. Why wasn’t I notified?”
  “Um… How did you find out about the cancellation without a notification?”
  “I received a text message.”
  “Well, that’s the notification.”
  “But I didn’t see it in time!”